Definitions
For the purposes of these Terms and Conditions:
“Company”, “We”, “Us” or “Our” refers to HELPTECH SDN. BHD., Registration No. 202601012126 (1674224-M).
“Goods” refers to the products offered for sale through the Service.
“Orders” means requests submitted by You to purchase Goods from Us.
“Service” refers to the website https://he1ptek.com.
“You” means the individual accessing or using the Service, or the legal entity on whose behalf that individual acts.
“Business Day” means a day on which our business operates, excluding applicable public holidays.
1. Scope
These Terms govern your use of the website and purchases made through it.
Our Privacy Policy, Shipping Policy and Return, Refund and Exchange Policy provide further information on their respective subjects. Any product-specific conditions will be disclosed before purchase.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
2. Eligibility
You must have legal capacity to enter into a purchase contract. If you purchase on behalf of a business or another person, you confirm that you are authorised to do so.
Minors should use the website and make purchases only with appropriate adult supervision and authorisation.
3. Accounts
Where account registration is available, you must provide accurate information and keep your login credentials secure.
Please inform us promptly if you suspect unauthorised access. You are not automatically responsible for transactions merely because they appear under your account; responsibility will depend on the circumstances and applicable law.
4. Products
Our range includes computer components, mechanical keyboards, PC cases, memory, cooling products and related accessories.
Product specifications, included accessories and warranty information should be checked on the relevant listing.
Images are illustrative. Colours may vary between screens, and some images may show a complete setup for context. Included items are those identified in the product description.
5. Compatibility and Installation
Please check compatibility before ordering, including dimensions, CPU sockets, memory type, motherboard support, connectors and power requirements.
If you need clarification, contact us with the relevant hardware details before purchase.
Follow manufacturer instructions when installing or using Goods. Seek qualified assistance where needed. We remain responsible for incorrect descriptions or advice to the extent required by law.
6. Prices
Prices are displayed in the currency shown on the website. Applicable delivery charges and taxes will be disclosed before order confirmation.
Prices may change for future purchases. A later price change will not alter an already accepted order.
If a material pricing or listing error affects your order, we will explain the issue and seek your agreement to a correction or cancel and refund the affected purchase where legally permitted.
7. Orders and Acceptance
Submitting an order is an offer to purchase the selected Goods.
An automated order acknowledgement confirms receipt and does not necessarily constitute acceptance. Acceptance occurs when we expressly confirm acceptance or dispatch the Goods, whichever occurs first.
If we cannot accept an order because of stock availability, payment failure or another legitimate reason, we will inform you and refund any payment received for the unfulfilled order.
8. Payments
Payment must be made through a method available at checkout.
Orders may be held while payment is being confirmed or a reasonable security check is completed. We will request only information reasonably necessary for the check.
Payment providers may apply their own terms to the processing of your payment.
9. Changes and Cancellations
Contact us promptly if you need to change or cancel an order.
Before acceptance, you may withdraw your purchase offer by contacting us, subject to applicable law. After acceptance, cancellation depends on fulfilment status, any applicable product terms and your legal rights.
If cancellation is no longer operationally possible, we will explain your available options under our returns policy and applicable law.
10. Shipping and Delivery
Delivery coverage, charges and estimated timeframes are described in our Shipping Policy and the information provided during purchase.
Please provide accurate delivery details. We will assist with lost, damaged or delayed deliveries and remain responsible for obligations that cannot lawfully be transferred to a courier.
11. Returns, Refunds and Exchanges
Requests are handled under our Return, Refund and Exchange Policy and applicable law.
Please retain your order confirmation and relevant product information. Reasonable inspection or opening of an item does not automatically remove your right to a remedy for a defective or incorrectly supplied product.
12. Warranties
Manufacturer warranties, where available, vary by product and are subject to their published terms.
Damage caused by misuse, incorrect installation or unauthorised modification may fall outside the relevant warranty where it caused the fault.
Commercial warranties do not replace statutory rights.
13. Acceptable Website Use
You must not:
Use the website for fraudulent or unlawful activity.
Attempt unauthorised access to accounts or systems.
Introduce malicious software.
Interfere with website security or operation.
Submit content that infringes another person’s rights.
We may restrict access where reasonably necessary to address misuse, while respecting rights relating to existing purchases.
14. Intellectual Property
Website content, including original text, graphics and design, belongs to the Company or its licensors unless stated otherwise.
Product trademarks and brand names belong to their respective owners. Their appearance on the website does not by itself imply an authorised dealership or endorsement.
You may browse and use the website for legitimate shopping purposes. Other copying or commercial reuse requires permission or another lawful basis.
15. Third-Party Links
External links are provided for convenience. We do not control third-party websites or their policies.
This does not affect our responsibility for statements, products or services for which we are legally responsible.
16. Website Availability
We take reasonable steps to maintain the website, but maintenance, technical issues or events beyond our reasonable control may interrupt access.
Such interruptions do not remove obligations relating to accepted orders or payments already received.
17. Liability
Each party’s liability is subject to applicable law and the circumstances of the claim.
Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or restricted.
You remain entitled to applicable consumer remedies. We do not impose a blanket exclusion of responsibility for defective Goods or failure to fulfil an accepted order.
18. Events Beyond Reasonable Control
If an event beyond our reasonable control affects fulfilment, we will take reasonable steps to reduce its impact and inform you of a material delay.
If fulfilment becomes impossible or cannot occur within a reasonable time, we will explain cancellation or refund options in accordance with applicable law.
19. Personal Data
Personal data is handled as described in our Privacy Policy.
Acceptance of these Terms does not constitute consent to unrelated optional marketing or other processing that requires separate consent.
20. Governing Law and Disputes
These Terms and purchase contracts are governed by Malaysian law, subject to mandatory protections applicable to the transaction.
Please contact us if a dispute arises so we can seek a resolution. This does not prevent you from approaching a competent court, consumer tribunal or authority.
21. Changes to These Terms
We may revise these Terms for future use and purchases. The version applicable when an order is accepted will govern that order unless a change is legally required or mutually agreed.
22. Severability
If any provision is unlawful or unenforceable, the remaining provisions will continue to apply where legally possible.
23. Contact
HELPTECH SDN. BHD.
Registration No. 202601012126 (1674224-M)
Website: https://he1ptek.com
For enquiries about these Terms or an order, please use the contact details published on our Contact Us page.