HELPTECH SDN. BHD., Registration No. 202601012126 (1674224-M), operates https://he1ptek.com.
This Privacy Policy explains how we handle personal data in connection with our website, customer enquiries and purchases.
1. Personal Data We Collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Billing and delivery addresses.
Account information, where you create an account.
Order details, purchased items and transaction references.
Enquiries, correspondence and information submitted for returns or warranty requests.
Technical information such as IP address, browser type, device information and website activity, where collected by the tools operating on our website.
Please do not send passwords, full payment card details or unrelated sensitive information through our contact form.
2. Sources of Personal Data
We obtain information directly from you when you place an order, create an account, contact us or submit a request.
We may also receive relevant payment confirmations and delivery updates from service providers involved in fulfilling your order.
Cookies and similar technologies may collect information when you browse the website.
3. Why We Use Personal Data
We use relevant personal data to:
Process payments and fulfil purchases.
Arrange delivery and communicate order updates.
Manage customer accounts.
Respond to enquiries and provide customer assistance.
Assess returns, refunds, exchanges and warranty requests.
Maintain transaction and accounting records.
Protect the website and investigate suspected fraud.
Understand website performance, where analytics tools are used.
Meet applicable legal and regulatory obligations.
Where we send optional promotional communications, we will obtain consent where required and provide a way to unsubscribe.
4. Required and Optional Information
Information needed to process an order or deliver an item is necessary for those purposes. If you do not provide it, we may be unable to complete the transaction.
Optional marketing preferences are separate from the information needed to fulfil a purchase.
5. Sharing Personal Data
We may disclose relevant information to service providers such as:
Payment processors and financial institutions.
Delivery and logistics providers.
Website hosting, IT and security providers.
Professional advisers where reasonably necessary.
Manufacturers or distributors assisting with an authorised warranty claim.
Authorities where disclosure is required or permitted by law.
We limit disclosures to information relevant to the purpose. We do not sell personal data.
6. Payments
Payment transactions may be handled by third-party payment providers. Those providers process payment information under their own terms and privacy notices.
Our order records may contain payment status and transaction references. Please consult the relevant provider’s privacy notice for details of its handling of payment credentials.
7. Cookies and Similar Technologies
The website may use cookies to support essential functions such as the shopping cart, login sessions and security.
Where optional analytics or marketing technologies are used, we will provide the relevant information and obtain consent where required.
You can manage cookies through your browser and any cookie controls available on the website. Disabling essential cookies may affect shopping or account functions.
8. International Processing
Some service providers may process personal data outside Malaysia. Where this occurs, we will take steps required by applicable law to protect the information and ensure an appropriate basis for the transfer.
9. Retention
We retain personal data for as long as reasonably necessary for its purpose, including order fulfilment, customer assistance, warranty handling, accounting and legal requirements.
When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.
10. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss and disclosure.
No internet service can guarantee absolute security. If a personal data breach occurs, we will take appropriate action and provide notifications where required by law.
11. Your Rights and Choices
Subject to applicable law, you may request access to or correction of your personal data, withdraw consent where processing relies on consent, and ask us to stop using your information for direct marketing.
Other rights, including data portability where applicable, may be exercised subject to the relevant legal requirements.
We may need to verify your identity before acting on a request. If a request cannot be fulfilled, we will explain the reason where required.
Withdrawing consent may affect services that depend on the relevant processing, but will not affect processing already lawfully carried out.
12. Third-Party Websites
Our website may contain links to external websites. Their privacy practices are governed by their own notices, which you should review before providing personal information.
13. Information About Minors
The website is intended for purchases by adults or with appropriate adult supervision. If you believe a minor has provided personal data without appropriate authorisation, please contact us.
14. Changes to This Policy
We may update this notice to reflect changes in our operations or legal requirements. Where additional notice or consent is required, we will provide it.
15. Privacy Enquiries
To make a privacy request or raise a concern, please use the contact details published on our Contact Us page at https://he1ptek.com and mark your message “Privacy Request”.