This Shipping Policy applies to orders placed through https://he1ptek.com, operated by HELPTECH SDN. BHD.
1. Delivery Coverage
Delivery is available to the locations supported at checkout. If your address is not supported, please contact us before placing an order.
Availability may depend on the product, parcel size and courier coverage. International delivery is available only where expressly offered or agreed.
2. Shipping Charges
Applicable shipping charges will be shown before you confirm payment.
Charges may depend on destination, parcel weight, dimensions and delivery method. Any special delivery charge requiring your agreement will be explained before the relevant service is arranged.
3. Order Processing
Orders are processed after payment confirmation and necessary order checks.
Our standard processing period is [insert processing period] business days, excluding public holidays. Product-specific lead times, pre-orders or special arrangements will be stated separately.
If an item becomes unavailable or a significant delay occurs, we will contact you with the available options.
4. Delivery Estimates
Estimated delivery times will be shown at checkout, in the product listing or in our order communications where available.
Delivery estimates are separate from order processing times unless stated otherwise. Courier capacity, public holidays, weather and destination may affect arrival.
If we agree to a specific delivery deadline, that agreement and your applicable legal rights will take precedence over general estimates.
5. Tracking
Where tracking is available, we will provide the tracking reference through an appropriate order communication.
Tracking information may take time to appear after a parcel is handed to the courier.
6. Delivery Information
Please provide an accurate delivery address, recipient name and contact number.
Contact us promptly if you need to correct an address. Changes may not be possible once the parcel has been dispatched.
Any reasonable redelivery charge caused by incorrect information or a missed delivery will be explained before further arrangements are made.
7. Receiving Your Order
Please inspect the outer packaging and items when reasonably possible after delivery.
If a parcel appears damaged, retain the packaging and take photographs where possible. Contact us promptly if an item is damaged, missing or incorrect.
You do not need to resolve a courier issue alone; we will assist with investigating delivery problems.
8. Lost or Delayed Parcels
If tracking shows an unusual delay or your parcel has not arrived within the expected period, contact us with your order number.
We will investigate with the delivery provider and communicate the appropriate next steps. Where an order cannot be delivered, we will provide a suitable remedy in accordance with the circumstances and applicable law.
Dispatch alone does not remove our responsibility to fulfil the order.
9. Split Deliveries
Some orders may be delivered in separate parcels. We will inform you where this affects your delivery arrangements. Any additional charge requiring your agreement will be disclosed in advance.
10. International Duties
Where international delivery is agreed, any applicable import duties, taxes and clearance arrangements will be explained before purchase where reasonably ascertainable.
We will not describe international shipping as available unless the destination and arrangements have been confirmed.
11. Contact
For shipping assistance, please contact us through the Contact Us page at https://he1ptek.com.